Ordering + Payment
Is it safe to order from medtailor.com?
Absolutely! Protecting your personal information is one of MedTailor's highest priorities. Our site uses the Industry-Standard SSL encryption technology to ensure that your personal information including your credit card remains private and secure in transit.
Additionally, as soon as your credit card is processed, it is immediately deleted from our servers and is never stored anywhere on our system.
How can I cancel my order?
If you would like to cancel your order, please contact us via chat by tapping the blue chat icon on the bottom right of the page.
You can also reach us via our Contact Us page or email us at support@medtailor.com.
MedTailor's support hours of operation are 9 am to 5 pm (PT), Monday through Friday.
I received scrubs that were damaged, can I exchange them?
Absolutely! If you received your MedTailor custom scrubs damaged in any way, we will be happy to exchange them for a new one.
Please contact us via chat by tapping the blue chat icon on the bottom right of the page. You can also reach us via our Contact Us page or email us at support@medtailor.com.
MedTailor's support hours of operation are 9 am to 5 pm (PT), Monday through Friday.
What if I received the wrong product?
If you have received the wrong product, please contact us via chat by tapping the blue chat icon on the bottom right of the page. You can also reach us via our Contact Us page or email us at support@medtailor.com.
MedTailor's support hours of operation are 9 am to 5 pm (PT), Monday through Friday.
We will do our best to ship you out the correct product right away.
What do I do if I'm not happy with my order?
Please contact us via chat by tapping the blue icon on the bottom right of the page. You can also reach us via our Contact Us page or email us at support@medtailor.com.
Support Hours: 9 am to 5 pm (PT), Monday through Friday.
The Perfect Fit Guarantee We want your custom scrubs to be entirely risk-free. If your order doesn't fit flawlessly, you have 30 days to choose one of two options:
- Free Remake: We will adjust your measurements and craft a new set absolutely free.
Full Refund: Return your scrubs for your money back.
What is your 30 day Perfect fit guarantee?
The Perfect Fit Guarantee
Enjoy a completely risk-free experience. If your custom scrubs don't fit flawlessly, we’ll remake them for free, or you can return them for a full refund within 30 days of delivery.
Shipping + Delivery
How long will it take to receive my order?
Your MedTailor custom scrubs order should typically arrive to you within 15-20 days.
How much does shipping cost?
Shipping is always Free!
What shipping method does MedTailor use?
All items placed through medtailor.com are shipped via USPS.
Returns
I would like to return my custom scrubs. How do I go about doing that?
Free & Easy Returns
Your order is protected by our Perfect Fit Guarantee. If you need to return your custom scrubs for a full refund, our team is ready to promptly process it for you.
How to initiate a return:
- Chat: Tap the blue icon on the bottom right of your screen.
- Online: Visit our Contact Us page.
- Email: Reach out to support@medtailor.com.
Our support hours are 9 am to 5 pm (PT), Monday through Friday.
Our Scrubs
Who makes the best fitting scrubs?
We proudly make the best fitting custom scrubs. MedTailor scrubs, be it tops or pants, are all custom made. That means that our fabrics sit on giant rolls and are unfurled only when you place your order.
Your measurements are next sent to our precise manufacturing system where your fabric is meticulously cut, sewed, and finished by our master tailors.
What materials are used to make MedTailor scrubs?
Our super soft custom scrubs are made with LumaSoft FLX™ fabric, a perfect blend of 72% polyester, 21% rayon, and 7% Spandex.
How many color fabrics do you offer?
We currently offer MedTailor custom scrubs in 6 colors;
- Highland Green
- Jet Black
- Merlot Red
- Navy Blue
- Platinum Gray
- Sky Blue
We plan on expanding these color choices in the near future, stay tuned!
Do you make clothes for big and tall people?
MedTailor proudly makes custom fitted scrubs for people of all shapes and sizes.
Because our scrubs are made uniquely for your exact measurements, you can be assured that they will be the best fitting scrubs you will own.
How much is embroidery?
Two lines of embroidery for MedTailor custom scrub tops is only $14. Our neck tags are free (an $18 value)
Our Company
Where are you located?
MedTailor is headquartered in Miami and our custom scrubs are designed in San Francisco, CA.
How long has MedTailor been around?
We started MedTailor in 2021
Why did you start MedTailor?
We started MedTailor because we believe healthcare workers deserve to wear scrubs that are well fitted, high quality, feel great, and look professional.
What is the best way to contact you?
You can easily reach us via chat by tapping the blue chat icon on the bottom right of the page. You can also reach us via our Contact Us page or email us at support@medtailor.com.
MedTailor's support hours of operation are 9 am to 5 pm (PT), Monday through Friday.
Can I buy MedTailor scrubs in a retail shop?
MedTailor is a direct to consumer (DTC) brand. That means we sell directly through our website thereby cutting out several expensive layers, and in doing so, you are assured to pay a significantly lower price all the while getting the best customized and best fitting quality scrubs.
Account
I am having difficulty logging in, how can I get help?
Please contact us via chat by tapping the blue chat icon on the bottom right of the page. You can also reach us via our Contact Us page or email us at support@medtailor.com and we will be happy to assist you.
MedTailor's hours of operation are 9 am to 5 pm (PT), Monday through Friday.
How can I have my account and personal information deleted from your system?
If you are interested in having your account and personal information removed permanently from our system, please email us your request to support@medtailor.com and we will take care of it straight away.
I can't find the information that I am looking for. What should I do?
Please contact us via chat by tapping the blue chat icon on the bottom right of the page. You can also reach us via our Contact Us page or email us at support@medtailor.com and we will be happy to help.
MedTailor's hours of operation are 9 am to 5 pm (PT), Monday through Friday.
Questions?
I have questions that are not covered here in the FAQ.
If you have any questions, please contact us via chat by tapping the blue chat icon on the bottom right of the page and we'll be happy to help!
You can also reach us via our Contact Us page or email us at support@medtailor.com
